Blanked by Morrisons

Morrisons have replied to our letter about packaging issues. That’s if you can call it a reply. They’ve failed to acknowledge or address a single issue we raised.

If you ever need to fob anyone off for any reason this Morrisons boilerplate is a classic.

Dear Sir/Madam

Thank you for your letter to this department.

We always welcome feedback from our customers and assure you that your comments have been duly noted. I have taken the liberty of passing these onto the people concerned in order that this ma be looked into and, if necessary, be addressed.

You can rest assured that your comments and views are very valuable to us and we will continue to do everything to ensure that we maintain the high standards that our customers expect.

Thank you once again for contacting us. It is always our intention that our customers are satisfied with everything that they buy from us.

Yours sincerely
Morrisons Customer Services

It’s a shame they didn’t take the liberty of answering the points we made!

This was our letter – with several specific examples